Describe the issue step by step (what you expected, what happened, which product/build you are using). Screenshots are invaluable—upload them via https://imgbb.com/; short clips can be shared through https://streamable.com/.

Let us know if the behaviour is limited to your installation or if it can also be reproduced on our public demos (Dizzy, CreatorPulse, or any other product you own). Include the demo URL you tested.

When a server-side review is required, provide temporary admin credentials plus FTP/SFTP access together with the site URL so we can validate the issue under the same environment.

Please ensure you have an active support period before opening a new ticket; otherwise it will be closed automatically.

Do not open multiple tickets for the same issue—duplicates are removed automatically.

Please avoid posting multiple replies in a row; the system keeps only the most recent message until we respond.

Priority tickets are usually answered within 48 hours; during peak times or weekends it may take a little longer.