/* Shared navigation shell: keep the rail and its reserved content column in sync. */
:root{--inbox-rail-width:232px}
.inbox_app:not(.inbox_auth_app)>*{min-width:0}
.inbox_app>.inbox_rail{width:var(--inbox-rail-width)!important;align-items:stretch!important;padding:20px 14px!important;gap:22px!important;overflow-x:hidden!important;overflow-y:auto!important;scrollbar-width:thin;scrollbar-color:#ffffff55 transparent;border-radius:0!important;box-shadow:none;transition:transform .2s ease}
.inbox_rail .inbox_rail_group{align-items:stretch!important;gap:4px!important;width:100%!important;flex-shrink:0}
.inbox_rail .inbox_rail_group_bottom{margin-top:auto!important;margin-left:0!important}
.inbox_rail .inbox_rail_section_label{justify-content:flex-start!important;padding:8px 12px!important}
.inbox_rail .inbox_rail_section_label span{max-width:none!important;color:#ffffffb8}
.inbox_app .inbox_rail .inbox_nav_item{display:flex!important;align-items:center!important;justify-content:flex-start!important;gap:10px!important;width:100%!important;min-height:43px;height:auto!important;padding:10px 10px!important;border-radius:8px;box-sizing:border-box;text-decoration:none}
.inbox_app .inbox_rail .inbox_nav_item>span{display:flex!important;align-items:center;justify-content:center;flex:0 0 22px;width:22px!important;height:22px!important;margin:0!important;position:relative;border:0}
.inbox_app .inbox_rail .inbox_nav_item .inbox_nav_label{display:block!important;color:inherit;font-size:13px;font-weight:600;line-height:1.4;min-width:0;white-space:normal;overflow-wrap:normal;text-align:left}
.inbox_app .inbox_rail .inbox_nav_item::after,.inbox_rail_tooltip{display:none!important;content:none!important}
.inbox_app .inbox_rail .inbox_nav_item.is-active{background:#ffffff20;color:#fff}
.inbox_app .inbox_rail .inbox_nav_item.is-active::before{display:none!important}
.inbox_rail a:focus-visible,.inbox_page_details_toggle:focus-visible{outline:2px solid currentColor;outline-offset:2px}
.inbox_page_details_toggle{display:none}
.inbox_page_details_close{display:none}
.inbox_app:not(.inbox_auth_app) :is(input,select,textarea){max-width:100%;box-sizing:border-box}
.inbox_app:not(.inbox_auth_app) :is(img,video){max-width:100%}
.inbox_app:not(.inbox_auth_app) :is(main,section,article){min-width:0}
body.inbox_body .footer11-col a{max-width:100%;white-space:normal;text-overflow:clip;overflow:visible}
@media(min-width:1280px){
 .inbox_app>.inbox_rail{width:var(--inbox-rail-width)!important;position:fixed;inset:0 auto 0 0;height:100svh;z-index:900}
 .inbox_app>.inbox_rail_menu_button,.inbox_app>.inbox_rail_backdrop{display:none!important}
 body.inbox_body:not(.inbox_auth_body) .dizzy_site_footer.footer11{margin-left:var(--inbox-rail-width);width:calc(100% - var(--inbox-rail-width));box-sizing:border-box}
 .inbox_tickets_app{grid-template-columns:var(--inbox-rail-width) minmax(280px,320px) minmax(0,1fr) 300px}
 .inbox_create_app{grid-template-columns:var(--inbox-rail-width) 270px minmax(0,1fr) 300px}
}
/* Secondary information becomes an explicit drawer before primary content gets cramped. */
@media(max-width:1599px){
 .inbox_app.has-page-details>.inbox_help_panel{display:none!important}
 .inbox_app.has-page-details>.inbox_help_panel.is-page-details-open{display:block!important;position:fixed!important;inset:0 0 0 auto!important;width:min(92vw,360px)!important;height:100svh!important;max-height:100svh!important;overflow:auto!important;z-index:1300!important;background:#fff;padding:24px!important;box-shadow:-16px 0 40px #10271a30}
 .inbox_page_details_toggle{display:inline-flex;align-items:center;justify-content:center;gap:7px;position:fixed;right:16px;top:14px;z-index:850;border:1px solid #d9e5df;border-radius:9px;background:#fff;color:#137a4a;padding:10px 14px;min-height:42px;font:600 12px/1.4 Inter,sans-serif;box-shadow:0 3px 12px #1535220b;cursor:pointer}
 .inbox_page_details_close{display:block;margin:0 0 20px auto;padding:10px 14px;border:1px solid #d9e5df;border-radius:8px;background:#f6faf7;color:#137a4a;cursor:pointer}
 .inbox_details_backdrop{position:fixed;inset:0;background:#0f172a55;z-index:1290;border:0}
 .inbox_details_backdrop[hidden]{display:none}
 .has-page-details>.inbox_conversation_panel,.has-page-details>main{padding-top:70px!important}
}
@media(min-width:1280px) and (max-width:1599px){
 .inbox_tickets_app.has-page-details{grid-template-columns:var(--inbox-rail-width) 300px minmax(0,1fr)!important}
 .inbox_create_app.has-page-details{grid-template-columns:var(--inbox-rail-width) 260px minmax(0,1fr)!important}
 .inbox_app.has-page-details:not(.inbox_tickets_app):not(.inbox_create_app){grid-template-columns:var(--inbox-rail-width) minmax(0,1fr)!important}
}
@media(max-width:1279px){
 .inbox_app>.inbox_rail{width:var(--inbox-mobile-drawer-width,min(86vw,288px))!important;padding-top:20px!important}
 .inbox_app>.inbox_rail .inbox_rail_brand{margin-bottom:4px}
 .inbox_app>.inbox_rail:not(.is-open){visibility:hidden}
 .inbox_app>.inbox_rail.is-open{visibility:visible}
 body.inbox_body:not(.inbox_auth_body) .dizzy_site_footer.footer11{margin-left:0;width:100%;box-sizing:border-box}
 .inbox_app>.inbox_rail_backdrop:not(.is-visible){visibility:hidden}
}
@media(prefers-reduced-motion:reduce){.inbox_app>.inbox_rail{transition:none!important}}
/* Page controls must reflow within the space remaining after navigation. */
.inbox_app .inbox_filter{gap:5px;padding:0 8px}
.inbox_app .inbox_filter span{overflow:visible;text-overflow:clip;white-space:nowrap}
.inbox_app .inbox_filter_row{grid-template-columns:repeat(2,minmax(0,1fr))}
.inbox_app .inbox_faq_category_bar{display:flex!important;flex-wrap:wrap!important;overflow:visible!important;white-space:normal!important}
.inbox_app .inbox_faq_category_bar button{flex:0 1 auto!important;min-width:0;white-space:normal}
.inbox_app .inbox_users_pagination{flex-wrap:wrap}
.inbox_app .admin_user_name,.inbox_app .admin_user_email{white-space:normal;overflow-wrap:anywhere;overflow:visible;text-overflow:clip}
.inbox_app .product_manager_view_nav{grid-template-columns:repeat(3,minmax(0,1fr))!important;grid-auto-flow:row!important;grid-auto-columns:auto!important;overflow:visible!important}
body.inbox_body.inbox_rail_drawer_open{overflow:hidden!important}
@media(min-width:1600px){.inbox_tickets_app{grid-template-columns:var(--inbox-rail-width) 340px minmax(0,1fr) 300px}}
@media(max-width:600px){.inbox_app .product_manager_view_nav{display:grid!important;grid-template-columns:1fr!important}.inbox_app .product_manager_view_nav a{min-width:0!important;width:auto!important}.inbox_app .inbox_faq_category_bar button{font-size:12px!important;padding:9px!important}}
.inbox_bulk_email_app{grid-template-columns:var(--inbox-rail-width) minmax(0,1fr);height:auto;min-height:100svh}
.bulk_email_heading,.bulk_email_form_card{max-width:880px;margin:0 auto 24px}
.bulk_email_heading h1{font-size:30px;margin:0 0 10px}
.bulk_email_heading p{color:#61716a;line-height:1.6}
.bulk_email_form_card{background:#fff;border:1px solid #e2e9e5;border-radius:16px;padding:28px}
.bulk_email_form_card .s_login_form_wrapper{width:100%;max-width:none;padding:0}
@media(max-width:1279px){.inbox_bulk_email_app{grid-template-columns:minmax(0,1fr)}}
@media(max-width:600px){.bulk_email_form_card{padding:18px}}
.inbox_users_alpha{flex-wrap:wrap!important;overflow:visible!important}
.inbox_user_metrics{grid-template-columns:repeat(2,minmax(0,1fr))}
.inbox_user_metrics strong{white-space:normal;overflow:visible;text-overflow:clip;overflow-wrap:anywhere}
.inbox_faq_item code{white-space:normal;overflow-wrap:anywhere}
@media(max-width:1599px){.inbox_auth_panel{grid-template-columns:minmax(0,1fr)!important}.inbox_auth_help{display:none!important}.inbox_auth_stage{grid-template-columns:minmax(0,1fr)!important}}
@media(max-width:1279px){.inbox_auth_app{grid-template-columns:minmax(0,1fr)!important;height:auto;min-height:100svh}.inbox_auth_stage{padding-top:76px!important}.inbox_auth_app>.inbox_rail{transform:translate3d(-112%,0,0)}.inbox_auth_app>.inbox_rail.is-open{transform:translate3d(0,0,0)}}
.inbox_app .ticket_attachment_caption strong,.inbox_app .suggestion_link_item a,.inbox_changelog_manager_stats strong{white-space:normal!important;overflow-wrap:anywhere;overflow:visible!important;text-overflow:clip!important}
@media(min-width:1280px){.inbox_auth_app>.inbox_auth_stage{grid-column:2}}
@media(min-width:1280px) and (max-width:1599px){.inbox_tickets_app.has-page-details{grid-template-columns:var(--inbox-rail-width) 320px minmax(0,1fr)!important}}
.inbox_app .inbox_filter{display:grid;grid-template-columns:14px minmax(0,1fr) auto;gap:4px;font-size:11px}
.inbox_ticket_topline strong{white-space:normal;overflow:visible;text-overflow:clip;overflow-wrap:anywhere}
.inbox_ticket_topline small{flex-shrink:0}
/* Single-content pages must not reserve an empty third column from a shared template. */
@media(min-width:1280px){
 .inbox_app:not(.inbox_auth_app):not(.inbox_tickets_app):not(.inbox_create_app):not(:has(>aside,>.inbox_help_panel)){grid-template-columns:var(--inbox-rail-width) minmax(0,1fr)!important}
}
.inbox_account_identity_card em,.account_center_nav_identity em,.account_center_nav nav a strong,.account_center_nav nav a em{white-space:normal;overflow-wrap:anywhere;text-overflow:clip;overflow:visible}
.product_manager_view_nav a small{white-space:normal!important;overflow:visible!important;text-overflow:clip!important;line-height:1.5}
.inbox_bulk_email_app>.inbox_users_main{padding:32px;overflow:visible}
.bulk_email_form_card textarea[name="test_emails"]{min-height:100px;height:110px}
@media(max-width:600px){.inbox_bulk_email_app>.inbox_users_main{padding:76px 16px 24px!important}}
@media(max-width:1279px){
 .inbox_app::before{content:"";position:fixed;top:0;left:0;right:0;height:70px;background:#f7f8fa;border-bottom:1px solid #e5ece7;z-index:840;pointer-events:none}
 .inbox_create_app .inbox_create_list{padding-top:76px!important}
 .inbox_create_app.has-page-details>.inbox_create_main{padding-top:0!important}
 .inbox_create_app .inbox_header_identity{flex:1;min-width:0}
 .inbox_create_app .inbox_header_identity>div{min-width:0}
 .inbox_create_app .inbox_header_identity h2{white-space:normal;overflow-wrap:normal}
 .inbox_create_app .inbox_header_create_action{flex-shrink:0}
}
@media(max-width:600px){
 .inbox_users_hero_stats{display:grid!important;grid-template-columns:repeat(3,minmax(0,1fr))!important}
 .inbox_users_hero_stats span{padding:12px!important;min-width:0}
 .inbox_users_filter_grid{grid-template-columns:repeat(2,minmax(0,1fr))!important}
 .inbox_create_steps{grid-template-columns:minmax(0,1fr)!important;gap:8px!important}
 .inbox_create_steps>div{display:flex!important;align-items:center!important;gap:10px!important;padding:10px 12px!important;min-height:0!important}
 .inbox_create_steps>div>strong{flex-shrink:0;width:32px!important;height:32px!important}
 .inbox_create_steps em,.inbox_create_steps small{line-height:1.4}
}
@media(max-width:1279px){
 .inbox_app:not(.inbox_tickets_app):not(.inbox_create_app){height:auto!important;min-height:100svh;overflow:visible!important;grid-template-rows:auto!important}
 .inbox_app:not(.inbox_tickets_app):not(.inbox_create_app)>main{grid-row:1!important;height:auto!important;overflow:visible!important}
 .inbox_app.is-list-open .inbox_list_panel{z-index:1000!important}
 .inbox_app.is-list-open>.inbox_drawer_scrim{z-index:990!important}
}
@media(max-width:600px){.inbox_changelog_manager_stats,.policy_manager_stats{grid-template-columns:repeat(2,minmax(0,1fr))!important}}
body.inbox_body.inbox_details_drawer_open{overflow:hidden!important}
.inbox_docs_app .idocs-content :not(pre)>code{white-space:normal;overflow-wrap:anywhere}

@media(min-width:1600px){.inbox_app .product_manager_view_nav{grid-template-columns:repeat(6,minmax(0,1fr))!important}}
@media(max-width:1279px){
 .inbox_app.is-list-open>.inbox_rail_menu_button{visibility:hidden}
 .inbox_app .inbox_filter_row{display:grid!important;grid-template-columns:repeat(2,minmax(0,1fr))!important}
 .inbox_app:not(.inbox_create_app):not(.inbox_auth_app) .inbox_filter{grid-template-columns:minmax(0,1fr) auto}
 .inbox_app:not(.inbox_create_app):not(.inbox_auth_app) .inbox_filter span{overflow:visible;text-overflow:clip;white-space:normal}
 .inbox_app .inbox_filter em{justify-content:center}
}
/* An oversized empty-state dashboard must start at the top of its scroll area. */
.inbox_tickets_app .inbox_conversation_panel.has-blank-state{display:block!important}
.inbox_tickets_app .inbox_blank_state{align-content:start;min-height:0}
@media(max-width:1279px){
 .inbox_tickets_app{grid-template-rows:minmax(0,1fr)!important}
 .inbox_tickets_app>.inbox_conversation_panel{grid-row:1!important;height:100dvh!important;box-sizing:border-box}
}
@media(min-width:601px) and (max-width:1279px){
 .inbox_blank_metrics{grid-template-columns:repeat(3,minmax(0,1fr));max-width:680px}
}
@media(max-height:600px){
 .inbox_tickets_app>.inbox_conversation_panel:not(.has-blank-state){display:block;overflow-y:auto!important;scroll-padding-top:80px}
 .inbox_tickets_app .inbox_message_stream{height:auto;max-height:none;overflow:visible!important}
}
@media(max-width:1279px){
 .inbox_docs_app .idocs-content [id]{scroll-margin-top:86px!important}
}
.inbox_docs_app .setup-priority{display:flex;flex-wrap:wrap;gap:8px;margin:12px 0}
.inbox_docs_app .setup-priority>span{padding:6px 10px;border:1px solid #dce8e1;border-radius:8px;background:#f4f8f5;font-size:12px;line-height:1.5}
.inbox_customer_home_compact_actions,.inbox_customer_home_latest_link,.inbox_customer_home_latest_link>span{min-width:0;max-width:100%}
.inbox_customer_home_latest_link strong,.inbox_customer_home_latest_link em{white-space:normal;overflow-wrap:anywhere;overflow:visible;text-overflow:clip}
.inbox_customer_home_new_link{min-width:0;max-width:100%;box-sizing:border-box}
/* Keep long conversation subjects inside the available desktop column. */
.inbox_header_identity>div{min-width:0}
@media(min-width:1280px){
 .inbox_header_identity{flex:1 1 0}
 .inbox_header_identity h2{white-space:normal;overflow-wrap:anywhere}
 .inbox_header_identity p{overflow-wrap:anywhere}
 .inbox_header_actions{flex-shrink:0}
}
/* Release guide lists must retain visible steps within the imported manual. */
.inbox_docs_app #creatorpulse-v2 ul{list-style:disc;padding-left:22px}
.inbox_docs_app #creatorpulse-v2 ol{list-style:decimal;padding-left:22px}
.inbox_docs_app #creatorpulse-v2 li{margin:8px 0;padding-left:4px}
.inbox_docs_app #creatorpulse-v2 li{display:list-item}
.inbox_docs_app #creatorpulse-v2 ol>li{list-style:decimal}
.inbox_docs_app #creatorpulse-v2 ul>li{list-style:disc}
/* Conversation-first ticket workspace. */
.inbox_ticket_focus.has-page-details>.inbox_conversation_panel{padding-top:0!important}
.inbox_ticket_focus>.inbox_help_panel{display:none!important}
.inbox_ticket_focus>.inbox_help_panel.is-page-details-open{display:block!important;position:fixed!important;inset:0 0 0 auto!important;width:min(92vw,390px)!important;height:100dvh!important;max-height:100dvh!important;overflow:auto!important;z-index:1300!important;background:#fff;padding:20px!important;box-shadow:-16px 0 40px #10271a30;box-sizing:border-box}
.inbox_ticket_focus .inbox_page_details_close{display:block;margin:0 0 16px auto;padding:10px 14px;min-height:44px;border:1px solid #d9e5df;border-radius:8px;background:#f6faf7;color:#137a4a;cursor:pointer}
.inbox_ticket_focus .inbox_details_backdrop{position:fixed;inset:0;background:#0f172a55;z-index:1290;border:0}
.inbox_ticket_focus .inbox_details_backdrop[hidden]{display:none}
.inbox_ticket_focus .inbox_conversation_header{gap:12px;padding:16px 22px;min-height:0}
.inbox_ticket_focus .inbox_conversation_header>.inbox_page_details_toggle{position:static;display:inline-flex;flex-shrink:0;align-items:center;justify-content:center;min-height:44px;padding:10px 12px;border:1px solid #d9e5df;border-radius:9px;background:#fff;color:#137a4a;font:600 12px/1.4 Inter,sans-serif;cursor:pointer}
.inbox_subject_toggle{font:inherit;color:inherit;text-align:left;background:none;border:0;padding:0;max-width:100%;cursor:pointer;overflow-wrap:anywhere}
.inbox_subject_toggle:focus-visible{outline:2px solid #137a4a;outline-offset:3px}
.inbox_header_status{display:flex;align-items:center;gap:8px;flex-wrap:wrap;font-size:11px;color:#667085;margin-top:6px}
.inbox_ticket_focus .inbox_help_panel .inbox_ticket_workspace{display:block!important;padding:16px 0;border:0}
.inbox_ticket_focus .inbox_help_panel .inbox_ticket_context_grid{grid-template-columns:repeat(2,minmax(0,1fr))!important}
.inbox_ticket_focus .inbox_context_card em{white-space:normal;overflow-wrap:anywhere;overflow:visible}
.inbox_ticket_focus .inbox_header_actions{justify-content:flex-end}
.inbox_ticket_focus .inbox_ticket_topline strong{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.inbox_ticket_focus .inbox_ticket_meta{display:none}
.inbox_ticket_focus .inbox_ticket_preview{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.inbox_ticket_focus .inbox_message_options{position:relative;margin-top:4px;width:max-content;max-width:100%}
.inbox_message_options>summary{list-style:none;cursor:pointer;display:flex;align-items:center;justify-content:center;width:44px;height:32px;color:#667085;border-radius:7px;font-size:22px}
.inbox_message_options>summary::-webkit-details-marker{display:none}
.inbox_message_options[open]>summary{background:#edf4f0;color:#137a4a}
.inbox_message_options .inbox_message_actions{display:flex;flex-wrap:wrap;padding:6px;margin:0;border:1px solid #d9e5df;border-radius:8px;background:white}
.inbox_ticket_focus .inbox_reply_box{padding:10px 14px;margin:0 12px 12px}
.inbox_ticket_focus .inbox_reply_box textarea{font-family:inherit!important;min-height:44px!important;height:44px;transition:height .15s}
.inbox_ticket_focus .inbox_reply_box:focus-within textarea,.inbox_ticket_focus .inbox_reply_box.has-draft textarea{height:100px}
.inbox_ticket_focus .inbox_reply_footer{gap:8px;margin-top:6px}
.inbox_ticket_focus .inbox_reply_footer>span{display:none}
.inbox_ticket_focus .inbox_reply_box:focus-within .inbox_reply_footer>span{display:block}
.inbox_ticket_focus .inbox_reply_tools{margin:0;padding:0 0 4px;min-height:0}
.inbox_ticket_focus .inbox_reply_footer .myAnswerSend{min-height:40px;margin-left:auto}
/* Let the inbox list grow with the desktop while preserving conversation space. */
@media(min-width:1280px){
 .inbox_ticket_focus{--inbox-list-width:clamp(300px,calc(18.75vw + 60px),380px)}
 .inbox_ticket_focus.has-page-details{grid-template-columns:var(--inbox-rail-width) var(--inbox-list-width) minmax(0,1fr)!important}
}
@media(max-width:1279px){
 .inbox_ticket_focus .inbox_conversation_header{padding:10px 12px 10px 60px;gap:8px;align-items:flex-start}
 .inbox_ticket_focus .inbox_header_identity{max-width:none!important;flex:1;gap:0;overflow:hidden}
 .inbox_ticket_focus .inbox_big_avatar{display:none}
 .inbox_ticket_focus .inbox_header_identity h2{font-size:14px}
 .inbox_ticket_focus .inbox_subject_toggle{display:block;width:100%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
 .inbox_ticket_focus .inbox_subject_toggle[aria-expanded=true]{white-space:normal}
 .inbox_ticket_focus .inbox_header_status{font-size:10px;gap:4px}
 .inbox_ticket_focus .inbox_header_status>span:last-child{display:none}
 .inbox_ticket_focus .inbox_mobile_list_toggle{flex:0 0 40px;width:40px;height:44px;margin:0}
 .inbox_ticket_focus .inbox_conversation_header>.inbox_page_details_toggle{width:44px;height:44px;min-width:44px;padding:0;font-size:0}
 .inbox_ticket_focus .inbox_conversation_header>.inbox_page_details_toggle::before{content:'\f05a';font:18px 'Font Awesome 6 Free';font-weight:900}
 .inbox_ticket_focus .inbox_message_stream{padding:14px 12px!important}
 .inbox_ticket_focus .inbox_reply_box{margin:0 8px 8px;padding:8px 10px}
 .inbox_ticket_focus .inbox_reply_footer{display:flex!important}
 .inbox_ticket_focus .inbox_reply_footer .myAnswerSend{width:auto!important;flex:0 0 auto}
}
@media(prefers-reduced-motion:reduce){.inbox_ticket_focus .inbox_reply_box textarea{transition:none}}
@media(max-width:1279px){.inbox_ticket_focus::before{display:none}}
.inbox_ticket_focus .inbox_help_panel>.inbox_help_header{display:none}
.inbox_ticket_focus .inbox_ticket_context_grid>.inbox_context_card:not(:last-child){display:none}
.inbox_ticket_focus .inbox_help_panel .inbox_ticket_context_grid{grid-template-columns:minmax(0,1fr)!important}
.inbox_ticket_focus .inbox_context_card strong{white-space:normal;overflow:visible;overflow-wrap:anywhere}
.inbox_ticket_focus .inbox_workspace_status{display:none}
@media(max-width:1279px){.inbox_ticket_focus .inbox_mobile_list_toggle{position:static!important;transform:none!important;flex-shrink:0}}
@media(max-width:1279px){.inbox_ticket_focus .inbox_conversation_header{padding:10px 12px 10px 60px!important}}
/* Compact reading layout: reserve height for the conversation, not empty controls. */
.inbox_ticket_focus>.inbox_conversation_panel{grid-template-rows:auto minmax(0,1fr) auto!important}
.inbox_ticket_focus .inbox_conversation_header{padding:12px 18px!important}
.inbox_ticket_focus .inbox_header_identity h2{font-size:17px;line-height:1.3}
.inbox_ticket_focus .inbox_message_stream{padding:18px!important}
.inbox_ticket_focus .inbox_message_body{min-width:0;max-width:100%}
.inbox_ticket_focus .inbox_bubble{max-width:100%;overflow-wrap:anywhere}
.inbox_ticket_focus .inbox_ticket_topline strong{white-space:normal!important}
.inbox_ticket_focus .inbox_reply_box{display:grid;grid-template-columns:44px minmax(0,1fr) auto;gap:8px;align-items:center;padding:8px 10px!important}
.inbox_ticket_focus .inbox_reply_box>.inbox_reply_tools{grid-column:1;grid-row:1;padding:0!important;display:flex;align-items:center}
.inbox_ticket_focus .inbox_reply_box .inbox_attach_toggle{width:44px;height:44px;min-width:44px;box-sizing:border-box;padding:0;display:flex;justify-content:center}
.inbox_ticket_focus .inbox_attach_toggle>span{display:none}
.inbox_ticket_focus .inbox_reply_box>textarea{grid-column:2;grid-row:1;margin:0!important;padding:10px!important;resize:vertical;width:100%;max-height:180px;border:0}
.inbox_ticket_focus .inbox_reply_box>.inbox_reply_footer{grid-column:3;grid-row:1;margin:0!important;padding:0!important;border:0}
.inbox_ticket_focus .inbox_reply_box .inbox_reply_footer>span{display:none!important}
.inbox_ticket_focus .inbox_reply_upload{grid-column:1/-1;grid-row:2;padding:0!important;margin:0!important}
.inbox_ticket_focus .inbox_reply_upload:not(:has(.ticket_upload_list>*)){display:none}
.inbox_ticket_focus .inbox_reply_feedback{grid-column:1/-1}
.inbox_ticket_focus .inbox_canned_row{grid-column:1/-1}
.inbox_ticket_focus .inbox_reply_tools:has(.inbox_timeline_toggle){grid-column:1/-1;grid-row:auto;flex-wrap:wrap}
.inbox_ticket_focus .inbox_reply_box:has(.inbox_timeline_toggle)>textarea{grid-column:1/3;grid-row:2}
.inbox_ticket_focus .inbox_reply_box:has(.inbox_timeline_toggle)>.inbox_reply_footer{grid-row:2}
.inbox_ticket_focus .inbox_reply_box:has(.inbox_timeline_toggle)>.inbox_reply_upload{grid-row:auto}
@media(min-width:1280px){
 .inbox_ticket_focus .inbox_mobile_list_toggle{display:flex!important;align-items:center;justify-content:center;position:static;min-width:44px;height:44px;padding:0;border:1px solid #d9e5df;border-radius:8px;background:#f6faf7;color:#137a4a;cursor:pointer}
 .inbox_ticket_focus .inbox_mobile_list_toggle span{display:none}
 .inbox_ticket_focus.is-desktop-list-hidden.has-page-details{grid-template-columns:var(--inbox-rail-width) minmax(0,1fr)!important}
 .inbox_ticket_focus.is-desktop-list-hidden>.inbox_list_panel{display:none!important}
}
@media(max-width:1279px){
 .inbox_ticket_focus .inbox_conversation_header{padding:10px 12px 10px 60px!important}
 .inbox_ticket_focus .inbox_header_identity h2{font-size:14px}
 .inbox_ticket_focus .inbox_message_stream{padding:12px!important}
 .inbox_ticket_focus .inbox_reply_footer .myAnswerSend{font-size:0;padding:0!important;width:44px!important;height:44px}
 .inbox_ticket_focus .inbox_reply_footer .myAnswerSend i{font-size:16px;margin:0}
}
.inbox_ticket_focus .inbox_message_stream{grid-row:2!important}
.inbox_ticket_focus .inbox_reply_box,.inbox_ticket_focus .inbox_closed_notice{grid-row:3!important}
/* Correct the explicit conversation column when the desktop list is hidden. */
@media(min-width:1280px){
 .inbox_ticket_focus.is-desktop-list-hidden>.inbox_conversation_panel{grid-column:2!important}
 .inbox_ticket_focus:not(.is-desktop-list-hidden)>.inbox_conversation_panel{grid-column:3!important}
}
.inbox_ticket_focus .inbox_conversation_header{flex-wrap:wrap;row-gap:6px!important;align-content:start}
.inbox_ticket_focus .inbox_header_status{flex:0 0 calc(100% - 56px);margin:0 0 0 56px;min-height:0;line-height:1.3;align-self:start}
.inbox_ticket_focus .inbox_header_status .inbox_status{min-height:0;height:auto;line-height:1.3;padding:4px 8px}
.inbox_ticket_focus .inbox_reply_footer .myAnswerSend{display:inline-flex!important;align-items:center!important;justify-content:center!important;gap:6px;line-height:1!important;text-indent:0}
.inbox_ticket_focus .inbox_reply_footer .myAnswerSend i{display:block;position:static!important;transform:none!important;margin:0!important;line-height:1!important;width:auto;height:auto}
.inbox_ticket_focus .inbox_message_options .inbox_message_actions{gap:0;padding:4px;box-shadow:0 4px 14px #10271a10}
.inbox_ticket_focus .inbox_message_options .inbox_message_action{border:0!important;box-shadow:none!important;border-radius:4px;background:transparent;min-height:36px}
.inbox_ticket_focus .inbox_message_options .inbox_message_action:hover{background:#edf4f0}
@media(max-width:1279px){
 .inbox_ticket_focus .inbox_conversation_header{column-gap:8px!important;padding:10px 12px 8px 60px!important}
 .inbox_ticket_focus .inbox_header_identity{order:0;flex:1 1 calc(100% - 60px)!important;min-width:0}
 .inbox_ticket_focus .inbox_conversation_header>.inbox_page_details_toggle{order:1}
 .inbox_ticket_focus .inbox_mobile_list_toggle{order:2;flex:0 0 auto!important;width:auto!important;height:34px!important;padding:0 10px!important;gap:6px!important;font-size:12px}
 .inbox_ticket_focus .inbox_mobile_list_toggle span{display:inline!important}
 .inbox_ticket_focus .inbox_header_status{order:3;flex:1 1 0;margin:0!important;align-self:center}
 .inbox_ticket_focus .inbox_reply_footer .myAnswerSend{gap:0!important;font-size:0!important}
 .inbox_ticket_focus .inbox_reply_footer .myAnswerSend i{flex:0 0 auto;font-size:16px!important}
}
/* Detail drawer: one toolbar, clear action groups and consistent vertical rhythm. */
.inbox_ticket_focus>.inbox_help_panel.is-page-details-open{padding:16px!important}
.inbox_ticket_focus .inbox_details_toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:16px;padding-bottom:12px;border-bottom:1px solid #e5ece7}
.inbox_details_toolbar h2{font-size:17px;line-height:1.3;margin:0;color:#1e293b}
.inbox_ticket_focus .inbox_details_toolbar .inbox_page_details_close{display:inline-flex;align-items:center;justify-content:center;flex:0 0 40px;width:40px;min-height:40px;height:40px;padding:0;margin:0;border:0;background:#f3f6f4;font-size:18px}
.inbox_ticket_focus .inbox_help_panel>.inbox_header_actions:has(>button){margin:0 0 12px;justify-content:flex-start}
.inbox_ticket_focus .inbox_help_panel>.inbox_header_actions:not(:has(>button)){display:none}
.inbox_ticket_focus .inbox_help_panel>.inbox_header_actions .inbox_icon_action{width:auto;min-height:40px;padding:8px 12px;gap:8px;display:inline-flex;align-items:center;font-size:12px}
.inbox_ticket_focus .inbox_help_panel .inbox_ticket_workspace{padding:0!important;margin:0 0 16px;display:flex!important;flex-direction:column;gap:14px;background:transparent}
.inbox_ticket_focus .inbox_help_panel .inbox_action_bar{display:grid!important;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px!important;overflow:visible!important;margin:0;padding:0;white-space:normal}
.inbox_ticket_focus .inbox_action_bar .is-primary{grid-column:1/-1}
.inbox_ticket_focus .inbox_help_panel .inbox_action_btn{min-width:0;min-height:40px;justify-content:center;white-space:normal;padding:9px 10px;gap:7px;line-height:1.4;font-size:12px}
.inbox_ticket_focus .inbox_help_panel .inbox_ticket_context_grid{margin:0!important;gap:0}
.inbox_ticket_focus .inbox_help_panel .inbox_context_card{padding:12px!important;display:flex;flex-direction:column;gap:5px;min-height:0}
.inbox_ticket_focus .inbox_help_panel .inbox_context_card :is(span,strong,em){margin:0;line-height:1.45}
.inbox_ticket_focus .inbox_help_panel .inbox_jump_row{display:grid!important;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px!important;overflow:visible!important;margin:0;padding:0;white-space:normal}
.inbox_ticket_focus .inbox_help_panel .inbox_jump_row a{display:flex;align-items:center;justify-content:flex-start;min-height:38px;min-width:0;padding:8px 10px;box-sizing:border-box;gap:7px;font-size:12px;white-space:normal;line-height:1.4}
.inbox_ticket_focus .inbox_help_panel .inbox_customer_identity{min-width:0}
.inbox_ticket_focus .inbox_help_panel .inbox_customer_identity :is(strong,span,em){white-space:normal;overflow-wrap:anywhere}
/* Animate the detail drawer without changing its layout or focus handling. */
@keyframes inbox-details-enter {
 from { transform:translateX(100%); }
 to { transform:translateX(0); }
}
@keyframes inbox-details-backdrop-enter {
 from { opacity:0; }
 to { opacity:1; }
}
.inbox_ticket_focus>.inbox_help_panel.is-page-details-open{
 animation:inbox-details-enter 240ms cubic-bezier(.22,1,.36,1) both;
}
.inbox_ticket_focus>.inbox_details_backdrop:not([hidden]){
 animation:inbox-details-backdrop-enter 200ms ease-out both;
}
@media(prefers-reduced-motion:reduce){
 .inbox_ticket_focus>.inbox_help_panel.is-page-details-open,
 .inbox_ticket_focus>.inbox_details_backdrop:not([hidden]){animation:none}
}
/* Shared drawer motion: retain the panel until its exit completes. */
@keyframes inbox-details-exit{from{transform:translateX(0)}to{transform:translateX(100%)}}
@keyframes inbox-rail-enter{from{transform:translateX(-100%)}to{transform:translateX(0)}}
@keyframes inbox-rail-exit{from{transform:translateX(0)}to{transform:translateX(-100%)}}
@keyframes inbox-backdrop-exit{from{opacity:1}to{opacity:0}}
.inbox_app>.inbox_help_panel.is-page-details-open{animation:inbox-details-enter 240ms cubic-bezier(.22,1,.36,1) both}
.inbox_app>.inbox_help_panel.is-page-details-open.is-drawer-closing{animation:inbox-details-exit 240ms cubic-bezier(.4,0,.2,1) both}
.inbox_app>.inbox_details_backdrop:not([hidden]){animation:inbox-details-backdrop-enter 240ms ease both}
.inbox_app>.inbox_details_backdrop.is-drawer-closing:not([hidden]),.inbox_app>.inbox_rail_backdrop.is-drawer-closing{animation:inbox-backdrop-exit 240ms ease both}
@media(max-width:1279px){
 .inbox_app>.inbox_rail.is-open{transition:none!important;animation:inbox-rail-enter 240ms cubic-bezier(.22,1,.36,1) both}
 .inbox_app>.inbox_rail.is-open.is-drawer-closing{animation:inbox-rail-exit 240ms cubic-bezier(.4,0,.2,1) both}
}
@media(prefers-reduced-motion:reduce){
 .inbox_app>.inbox_help_panel.is-page-details-open,.inbox_app>.inbox_help_panel.is-page-details-open.is-drawer-closing,
 .inbox_app>.inbox_rail.is-open,.inbox_app>.inbox_rail.is-open.is-drawer-closing,
 .inbox_app>.inbox_details_backdrop:not([hidden]),.inbox_app>.inbox_details_backdrop.is-drawer-closing:not([hidden]),.inbox_app>.inbox_rail_backdrop.is-drawer-closing{animation:none!important}
}
/* Preserve three grid tracks so the list and conversation animate together. */
@media(min-width:1280px){
 .inbox_ticket_focus.has-page-details{transition:grid-template-columns 240ms cubic-bezier(.22,1,.36,1)}
 .inbox_ticket_focus.is-desktop-list-hidden.has-page-details{grid-template-columns:var(--inbox-rail-width) 0px minmax(0,1fr)!important}
 .inbox_ticket_focus.is-desktop-list-hidden>.inbox_conversation_panel{grid-column:3!important}
 .inbox_ticket_focus>.inbox_list_panel{grid-column:2;width:var(--inbox-list-width);box-sizing:border-box;transform:translateX(0);opacity:1;visibility:visible;transition:transform 240ms cubic-bezier(.22,1,.36,1),opacity 240ms ease,visibility 0s;will-change:transform}
 .inbox_ticket_focus.is-desktop-list-hidden>.inbox_list_panel{display:flex!important;transform:translateX(-100%);opacity:0;visibility:hidden;pointer-events:none;transition:transform 240ms cubic-bezier(.22,1,.36,1),opacity 240ms ease,visibility 0s 240ms}
}
@media(prefers-reduced-motion:reduce){
 .inbox_ticket_focus.has-page-details,.inbox_ticket_focus>.inbox_list_panel,.inbox_ticket_focus.is-desktop-list-hidden>.inbox_list_panel{transition:none!important}
}
/* Align compact ticket controls across tablet and phone widths. */
@media(max-width:1279px){
 .inbox_ticket_focus .inbox_conversation_header{padding-left:72px!important}
 .inbox_ticket_focus .inbox_conversation_header>.inbox_page_details_toggle{display:flex!important;align-items:center!important;justify-content:center!important;gap:0!important;line-height:1!important;text-indent:0;padding:0!important}
 .inbox_ticket_focus .inbox_conversation_header>.inbox_page_details_toggle::before{display:block;line-height:1;margin:0;position:static;transform:none;flex:0 0 auto}
 .inbox_ticket_focus .inbox_mobile_list_toggle{height:36px!important;box-sizing:border-box;align-self:center;line-height:1!important}
 .inbox_ticket_focus .inbox_header_status{height:36px;align-self:center;align-items:center!important;padding:0!important;margin:0!important}
 .inbox_ticket_focus .inbox_header_status .inbox_status{display:inline-flex;align-items:center;justify-content:center;box-sizing:border-box;height:28px;line-height:1!important;margin:0!important;padding:0 8px!important}
}
.inbox_ticket_focus .inbox_reply_box>.inbox_reply_tools:has(.inbox_timeline_toggle){align-items:center!important;gap:8px!important;padding:0 0 10px!important}
.inbox_ticket_focus .inbox_reply_tools:has(.inbox_timeline_toggle)>.inbox_reply_tool_toggle{height:40px!important;min-height:40px!important;box-sizing:border-box;display:inline-flex;align-items:center;justify-content:center;line-height:1!important;margin:0!important;padding:0 10px!important}
.inbox_ticket_focus .inbox_reply_tools:has(.inbox_timeline_toggle)>.inbox_attach_toggle{width:40px!important;min-width:40px!important;padding:0!important}
/* Reply tools: focused desktop dialogs and mobile bottom sheets. */
.inbox_tool_dialog{box-sizing:border-box;width:min(560px,calc(100vw - 40px));max-height: min(740px,85dvh);padding:0;border:1px solid #dce8e2;border-radius:20px;background:#fff;color:#17202c;box-shadow:0 24px 80px #142b2440;overflow:hidden;animation:inbox-tool-enter 240ms cubic-bezier(.22,1,.36,1)}
.inbox_tool_dialog[open]{display:flex;flex-direction:column}
.inbox_tool_dialog::backdrop{background:#14231e66;backdrop-filter:blur(3px);animation:inbox-tool-fade 240ms ease}
.inbox_tool_heading{display:flex;align-items:flex-start;gap:20px;padding:24px;border-bottom:1px solid #e8eeeb;flex-shrink:0}
.inbox_tool_heading>div{min-width:0;flex:1}
.inbox_tool_heading h2{font-size:22px;line-height:1.3;margin:0 0 7px;font-weight:700;color:#15231d}
.inbox_tool_heading p{font-size:13px;line-height:1.6;color:#6b7872;margin:0}
.inbox_tool_close{display:flex;align-items:center;justify-content:center;flex:0 0 40px;width:40px;height:40px;padding:0;border:1px solid #dce8e2;border-radius:12px;background:#f5f9f7;color:#148052;cursor:pointer;font-size:18px}
.inbox_tool_body{padding:20px 24px 24px;overflow-y:auto;overscroll-behavior:contain;min-height:0}
.inbox_tool_dialog #ticket-events{display:block!important;margin:0;border:0;padding:0}
.inbox_tool_dialog .inbox_stream_section_title{display:none}
.inbox_tool_dialog .inbox_timeline_list{gap:0}
.inbox_tool_dialog .inbox_timeline_item{position:relative;padding:0 0 24px;gap:14px;grid-template-columns:12px minmax(0,1fr)}
.inbox_tool_dialog .inbox_timeline_item:not(:last-child)::before{content:'';position:absolute;left:4px;top:16px;bottom:3px;width:1px;background:#dce8e2}
.inbox_tool_dialog .inbox_timeline_item:last-child{padding-bottom:0}
.inbox_tool_dialog .inbox_timeline_item strong{font-size:14px;line-height:1.5}
.inbox_tool_dialog .inbox_timeline_item em{font-size:12px;line-height:1.6;overflow-wrap:anywhere}
.inbox_template_search{box-sizing:border-box;margin:20px 24px 0;padding:12px 14px;border:1px solid #dce8e2;border-radius:12px;background:#f7faf8;font:inherit;font-size:14px;flex-shrink:0;min-width:0}
.inbox_tool_dialog #quick-reply-templates{display:grid!important;gap:12px;margin:0;padding:0;overflow:visible;white-space:normal}
.inbox_tool_dialog .ticket_canned_btn{display:flex;flex-direction:column;align-items:flex-start;gap:9px;width:100%;min-width:0;text-align:left;white-space:normal;padding:16px;border:1px solid #dce8e2;border-radius:14px;background:#fff;cursor:pointer;color:#20352a;line-height:1.5}
.inbox_tool_dialog .ticket_canned_btn:hover{background:#f3faf6;border-color:#8dbba3}
.inbox_tool_dialog .ticket_canned_btn strong{font-size:14px}
.inbox_tool_dialog .ticket_canned_btn span{font-weight:400;font-size:13px;color:#66756d;white-space:pre-line;overflow-wrap:anywhere}
.inbox_tool_dialog .ticket_canned_btn em{font-size:12px;font-weight:700;font-style:normal;color:#148052}
.inbox_tool_dialog [hidden]{display:none!important}
.inbox_template_empty{font-size:14px;color:#66756d;line-height:1.6;padding:16px 0}
.inbox_tool_dialog :focus-visible{outline:2px solid #148052;outline-offset:3px}
.inbox_tool_dialog.is-closing{animation:inbox-tool-enter 240ms ease reverse both}
.inbox_tool_dialog.is-closing::backdrop{animation:inbox-tool-fade 240ms ease reverse both}
@keyframes inbox-tool-enter{from{opacity:0;transform:translateY(24px)}to{opacity:1;transform:translateY(0)}}
@keyframes inbox-tool-fade{from{opacity:0}to{opacity:1}}
@media(max-width:767px){
 .inbox_tool_dialog{width:100%;max-width:100%;max-height:88dvh;margin:auto 0 0;border-radius:20px 20px 0 0;border-bottom:0;animation-name:inbox-tool-sheet}
 .inbox_tool_dialog.is-closing{animation-name:inbox-tool-sheet}
 .inbox_tool_heading{padding:20px;gap:12px}
 .inbox_tool_body{padding:20px 20px max(24px,env(safe-area-inset-bottom))}
 .inbox_template_search{margin:16px 20px 0}
}
@keyframes inbox-tool-sheet{from{transform:translateY(100%)}to{transform:translateY(0)}}
@media(prefers-reduced-motion:reduce){.inbox_tool_dialog,.inbox_tool_dialog::backdrop{animation:none!important}}
/* Compact template browsing separates preview from insertion. */
.inbox_tool_dialog.is-quick-replies{height:min(660px,85dvh)}
.inbox_tool_dialog.is-quick-replies .inbox_tool_body{flex:1;scrollbar-gutter:stable}
.inbox_template_card{border:1px solid #dce8e2;border-radius:12px;background:#fff;overflow:hidden}
.inbox_template_card summary{position:relative;list-style:none;cursor:pointer;padding:16px 44px 16px 16px;display:grid;gap:6px}
.inbox_template_card summary::-webkit-details-marker{display:none}
.inbox_template_card summary strong{font-size:14px;line-height:1.5;color:#20352a}
.inbox_template_card summary span{font-size:13px;line-height:1.5;color:#66756d;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}
.inbox_template_card summary i{position:absolute;right:16px;top:22px;color:#148052;font-size:12px;transition:transform 180ms ease}
.inbox_template_card[open] summary{background:#f5faf7;border-bottom:1px solid #e5eee9}
.inbox_template_card[open] summary span{display:none}
.inbox_template_card[open] summary i{transform:rotate(180deg)}
.inbox_template_preview{margin:0;padding:16px;font-size:13px;font-weight:400;line-height:1.7;color:#44584c;white-space:pre-line;overflow-wrap:anywhere}
.inbox_tool_dialog .inbox_template_card .ticket_canned_btn{display:flex;align-items:center;justify-content:center;width:auto;min-height:40px;margin:0 16px 16px;padding:8px 16px;border:1px solid #148052;border-radius:8px;background:#148052;color:#fff;font-size:13px;font-weight:600}
.inbox_tool_dialog .inbox_template_card .ticket_canned_btn:hover{background:#106c45;color:#fff}
.inbox_template_card:focus-within{border-color:#148052}
@media(max-width:767px){.inbox_tool_dialog.is-quick-replies{height: min(660px,88dvh)}}
@media(prefers-reduced-motion:reduce){.inbox_template_card summary i{transition:none}}
/* Reply attachment manager. */
.inbox_ticket_focus #reply-attachments{grid-column:1/-1;grid-row:auto!important;margin:0;padding:14px;border:1px solid #dce8e2;border-radius:12px;background:#fff;max-height:280px;overflow:auto;min-width:0}
.inbox_ticket_focus #reply-attachments[hidden]{display:none!important}
.inbox_upload_heading{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:10px;font-size:14px;color:#20352a}
.inbox_upload_heading strong span{margin-left:8px;font-size:12px;color:#66756d;font-weight:400}
.inbox_upload_close{display:flex;align-items:center;justify-content:center;width:32px;height:32px;border:0;border-radius:8px;background:#f2f7f4;color:#148052;cursor:pointer}
.inbox_upload_drop{display:flex;align-items:center;justify-content:center;flex-wrap:wrap;gap:8px;padding:16px;border:1px dashed #9abdab;border-radius:10px;background:#f7fbf9;cursor:pointer;color:#148052;text-align:center}
.inbox_upload_drop strong{font-size:13px}.inbox_upload_drop strong span{font-weight:400;color:#66756d}
.inbox_upload_drop small{flex-basis:100%;font-size:11px;line-height:1.5;color:#66756d}
.inbox_upload_drop:focus-visible{outline:2px solid #148052;outline-offset:2px}
.is-dragover .inbox_upload_drop{background:#e4f4eb;border-color:#148052}
.inbox_upload_hint{margin:8px 0 0;font-size:11px;line-height:1.5;color:#66756d}
#reply-attachments .ticket_upload_list{display:grid;gap:8px;margin:10px 0 0;padding:0;border:0}
#reply-attachments .ticket_upload_list:empty{display:none}
#reply-attachments .ticket_upload_chip{display:grid;grid-template-columns:36px minmax(0,1fr) auto 32px;align-items:center;gap:10px;width:100%;max-width:none;box-sizing:border-box;padding:8px;border:1px solid #e1eae5;border-radius:9px;background:#fff}
#reply-attachments .ticket_upload_chip img{width:36px;height:36px;object-fit:cover;border-radius:6px}
#reply-attachments .ticket_upload_file_icon{font-size:24px;color:#148052;text-align:center}
#reply-attachments .inbox_upload_filename{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:12px}
#reply-attachments .ticket_upload_chip small{font-size:11px;color:#66756d}
#reply-attachments .ticket_upload_remove{position:static;display:flex;align-items:center;justify-content:center;width:32px;height:32px;padding:0;border:0;border-radius:7px;background:#f5f7f6;color:#66756d;font-size:20px;cursor:pointer}
#reply-attachments .ticket_upload_remove:hover{background:#fff0ed;color:#b34130}
.inbox_attach_toggle.has-files{box-shadow:inset 0 0 0 2px #148052}
@media(max-width:767px){.inbox_ticket_focus #reply-attachments{max-height:220px}.inbox_upload_drop strong span{display:none}}
.inbox_ticket_focus #reply-attachments:not([hidden]){display:block!important;padding:14px!important}
.inbox_ticket_focus .ticket_attachment_grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,220px));gap:12px;margin-top:14px}
.inbox_ticket_focus .ticket_attachment_item{min-width:0;overflow:hidden;border:1px solid #dce8e2;border-radius:12px;background:#fff;text-decoration:none;box-shadow:0 2px 6px #173e2210}
.inbox_ticket_focus .ticket_attachment_thumb{display:block;height:140px;background:#edf3ef;overflow:hidden}
.inbox_ticket_focus .ticket_attachment_thumb img{width:100%;height:100%;object-fit:contain}
.inbox_ticket_focus .ticket_attachment_caption{display:grid;gap:6px;padding:12px}
.inbox_ticket_focus .ticket_attachment_caption strong{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.inbox_ticket_focus .ticket_attachment_caption em{font-size:11px;color:#66756d;font-style:normal}
.inbox_ticket_focus .ticket_attachment_caption b{font-size:12px;color:#148052}
.inbox_image_viewer{width:min(1100px,96vw);height:90dvh;max-height:90dvh;background:#f1f5f3}
.inbox_image_heading{display:flex;align-items:center;gap:10px;padding:14px 18px;background:#fff;border-bottom:1px solid #dce8e2;flex-shrink:0}
.inbox_image_heading strong{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:14px}
.inbox_image_count{font-size:12px;color:#66756d;white-space:nowrap}
.inbox_image_heading button,.inbox_image_heading a,.inbox_image_viewer footer button{display:flex;align-items:center;justify-content:center;width:40px;height:40px;flex-shrink:0;border:1px solid #dce8e2;border-radius:10px;background:#fff;color:#148052;cursor:pointer}
.inbox_image_stage{flex:1;min-height:0;overflow:auto;padding:16px;display:flex;align-items:center;justify-content:center}
.inbox_image_stage img{max-width:100%;max-height:100%;object-fit:contain}
.is-zoomed .inbox_image_stage{display:block}.is-zoomed .inbox_image_stage img{max-width:none;max-height:none}
.inbox_image_viewer footer{display:flex;align-items:center;justify-content:center;gap:20px;padding:12px;background:#fff;font-size:12px;color:#66756d;flex-shrink:0}
@media(max-width:767px){.inbox_image_viewer{width:100%;height:92dvh;max-height:92dvh}.inbox_image_heading{gap:6px;padding:12px}.inbox_image_heading strong{font-size:12px}.inbox_image_count{display:none}}
.inbox_image_viewer.is-zoomed .inbox_image_stage{cursor:grab;touch-action:none;user-select:none;overscroll-behavior:contain}
.inbox_image_viewer.is-zoomed .inbox_image_stage.is-panning{cursor:grabbing}
.inbox_image_stage img{-webkit-user-drag:none;user-select:none}
/* Center native-size previews and let attachment galleries fill their column. */
.inbox_image_viewer.is-zoomed .inbox_image_stage img{display:block;margin:auto}
.inbox_ticket_focus .ticket_attachment_grid{grid-template-columns:repeat(2,minmax(0,1fr))!important;max-width:640px;gap:10px}
.inbox_ticket_focus .ticket_attachment_grid:has(>.ticket_attachment_item:only-child){grid-template-columns:minmax(0,1fr)!important;max-width:420px}
.inbox_ticket_focus .ticket_attachment_item:not(.is-file){padding:0;gap:0;border:0;box-shadow:none;background:transparent;align-content:start}
.inbox_ticket_focus .ticket_attachment_thumb{width:100%;height:auto;aspect-ratio:4/3;border-radius:10px}
.inbox_ticket_focus .ticket_attachment_thumb img{object-fit:cover}
.inbox_ticket_focus .ticket_attachment_item:only-child .ticket_attachment_thumb{aspect-ratio:auto;background:transparent}
.inbox_ticket_focus .ticket_attachment_item:only-child .ticket_attachment_thumb img{height:auto;object-fit:contain}
.inbox_ticket_focus .ticket_attachment_caption{padding:8px 0;gap:4px}
@media(max-width:767px){
 .inbox_ticket_focus .ticket_attachment_grid{max-width:100%!important;gap:8px}
 .inbox_ticket_focus .ticket_attachment_item{border-radius:8px}
 .inbox_ticket_focus .ticket_attachment_caption em{font-size:10px}
 .inbox_ticket_focus .ticket_attachment_caption b{font-size:11px}
 .inbox_ticket_focus .ticket_attachment_thumb{border-radius:8px}
 .inbox_image_viewer .inbox_image_stage{padding:0}
}
/* Bound attachment previews so tall images cannot lengthen the conversation. */
.inbox_ticket_focus .ticket_attachment_grid .ticket_attachment_thumb,
.inbox_ticket_focus .ticket_attachment_grid .ticket_attachment_item:only-child .ticket_attachment_thumb{height:180px;aspect-ratio:auto;background:#f0f5f2;display:flex;align-items:center;justify-content:center}
.inbox_ticket_focus .ticket_attachment_grid .ticket_attachment_thumb img,
.inbox_ticket_focus .ticket_attachment_grid .ticket_attachment_item:only-child .ticket_attachment_thumb img{width:100%;height:100%;object-fit:contain}
@media(max-width:767px){
 .inbox_ticket_focus .ticket_attachment_grid .ticket_attachment_thumb,
 .inbox_ticket_focus .ticket_attachment_grid .ticket_attachment_item:only-child .ticket_attachment_thumb{height:140px}
}
/* Comfortable compact composer with a dedicated long-form editor. */
.inbox_ticket_focus #myAnswer{min-height:76px!important;max-height:200px;overflow-y:auto!important;resize:none!important;box-sizing:border-box;line-height:1.6;padding:12px!important}
.inbox_draft_status{font-size:11px;color:#66756d;margin-left:auto;line-height:1.4}
.inbox_composer_expand{display:flex;align-items:center;justify-content:center;width:36px;height:36px;flex-shrink:0;border:1px solid #dce8e2;border-radius:9px;background:#fff;color:#148052;cursor:pointer;margin-left:auto}
.inbox_draft_status:not(:empty)+.inbox_composer_expand{margin-left:0}
.inbox_composer_dialog{width:min(840px,96vw);height:80dvh;max-height:90dvh}
.inbox_expanded_field{flex:1;min-height:0;display:flex;padding:20px}
.inbox_composer_dialog #myAnswer{display:block;width:100%;height:100%!important;min-height:0!important;max-height:none!important;resize:none;border:1px solid #dce8e2;border-radius:12px;padding:16px;box-sizing:border-box;line-height:1.7;font:inherit;color:#20352a;outline-color:#148052;background:#fff}
.inbox_composer_dialog footer{padding:0 20px 20px;display:flex;justify-content:flex-end}
.inbox_composer_done{padding:12px 18px;border:0;border-radius:10px;background:#148052;color:white;font-weight:600;cursor:pointer}
@media(max-width:767px){.inbox_composer_dialog{width:100%;height:90dvh}.inbox_expanded_field{padding:12px}.inbox_draft_status{max-width:90px}}
.inbox_composer_dialog .inbox_expanded_field #myAnswer{flex:1;align-self:stretch;height:auto!important;font-size:15px;line-height:1.7}
.inbox_draft_status:empty{display:none}
@media(max-width:480px){
 .inbox_ticket_focus .inbox_reply_box>.inbox_reply_tools:has(.inbox_timeline_toggle){gap:5px!important}
 .inbox_ticket_focus .inbox_reply_tools:has(.inbox_timeline_toggle)>.inbox_reply_tool_toggle{padding:0 7px!important;font-size:11px}
 .inbox_ticket_focus .inbox_reply_tools:has(.inbox_timeline_toggle)>.inbox_attach_toggle{width:36px!important;min-width:36px!important;padding:0!important}
 .inbox_composer_expand{width:32px;height:36px;margin-left:auto}
 .inbox_draft_status:not(:empty){order:5;flex-basis:100%;max-width:none;margin-left:0}
}
.reply_format_launch{display:flex;align-items:center;justify-content:center;width:36px;height:36px;flex-shrink:0;padding:0;border:1px solid #dce8e2;border-radius:9px;color:#148052;background:#fff;cursor:pointer}
.reply_format_actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:20px}
.reply_format_actions button,.reply_link_form button,.reply_preview_button{padding:12px;border:1px solid #dce8e2;border-radius:9px;color:#148052;background:#f5faf7;cursor:pointer;font:inherit;font-size:13px}
.reply_link_form{display:grid;gap:12px;padding:16px;border:1px solid #e1eae5;border-radius:12px}
.reply_link_form label{display:grid;gap:6px;font-size:12px;color:#52665a}.reply_link_form input{width:100%;box-sizing:border-box;min-width:0;padding:10px;border:1px solid #dce8e2;border-radius:8px;font:inherit}
.reply_preview_button{margin-top:16px;width:100%;background:#148052;color:#fff}
.reply_preview_result{margin-top:16px;padding:16px;border:1px solid #dce8e2;border-radius:12px;overflow-wrap:anywhere}
.reply_rich{font-size:14px;line-height:1.7;min-width:0;overflow-wrap:anywhere}.reply_rich p{margin:0 0 12px}.reply_rich>:last-child{margin-bottom:0}.reply_rich ul,.reply_rich ol{padding-left:24px;margin:8px 0 12px}.reply_rich ul{list-style:disc}.reply_rich ol{list-style:decimal}.reply_rich li{display:list-item;margin:4px 0}
.reply_rich code{font-family:ui-monospace,monospace;font-size:12px}.reply_code{margin:12px 0;border:1px solid #d7e3dc;border-radius:10px;overflow:hidden;background:#f7faf8;max-width:100%}.reply_code_header{display:flex;align-items:center;justify-content:space-between;padding:8px 12px;background:#eaf2ed;font-size:12px;color:#435d4d}.reply_copy_code{border:0;background:transparent;color:#148052;cursor:pointer;padding:5px;font-size:12px}.reply_code pre{margin:0;padding:14px;overflow:auto;max-height:360px;white-space:pre;line-height:1.6;color:#1d3427}.reply_code pre code{white-space:pre}
@media(max-width:480px){.inbox_ticket_focus .inbox_reply_tools:has(.inbox_timeline_toggle)>.inbox_reply_tool_toggle{font-size:10px;padding:0 5px!important}.inbox_ticket_focus .inbox_reply_tools:has(.inbox_timeline_toggle)>.inbox_attach_toggle{width:30px!important;min-width:30px!important}.reply_format_launch,.inbox_composer_expand{width:30px}.inbox_ticket_focus .inbox_reply_box>.inbox_reply_tools:has(.inbox_timeline_toggle){gap:4px!important}}
.reply_rich ul>li{list-style:disc outside!important}.reply_rich ol>li{list-style:decimal outside!important}
.reply_rich .reply_code pre{background:#f7faf8!important;color:#1d3427!important;border:0!important;border-radius:0!important}
.reply_rich .reply_code pre code{color:inherit!important;background:transparent!important}
/* Visual editor: one theme palette and no exposed formatting syntax. */
.reply_source_hidden{display:none!important}
.inbox_ticket_focus .reply_visual_wrap{grid-column:1/3;grid-row:2;min-width:0;background:#fff;border:1px solid #dce8e2;border-radius:12px;overflow:hidden}
.reply_visual_wrap .ql-toolbar.ql-snow{border:0;border-bottom:1px solid #e3ebe6;padding:7px;display:flex;align-items:center;flex-wrap:wrap;gap:2px;background:#f4f8f5;font-family:inherit}
.reply_visual_wrap .ql-toolbar button{width:30px;height:30px;border-radius:6px;display:flex;align-items:center;justify-content:center;padding:6px!important}
.reply_visual_wrap .ql-toolbar button:hover,.reply_visual_wrap .ql-toolbar button.ql-active{background:#dcefe3!important;color:#148052!important}
.reply_visual_wrap .ql-snow .ql-stroke{stroke:#52685a}.reply_visual_wrap .ql-snow .ql-fill{fill:#52685a}.reply_visual_wrap .ql-snow .ql-active .ql-stroke{stroke:#148052}
.reply_visual_wrap .ql-container.ql-snow{border:0;font-family:inherit;font-size:14px;min-height:76px}
.reply_visual_wrap .ql-editor{min-height:90px;max-height:230px;padding:12px;line-height:1.65;color:#20352a;background:#fff;overflow-wrap:anywhere}
.reply_visual_wrap .ql-editor.ql-blank::before{color:#7b8980;font-style:normal;left:12px;right:12px}
.reply_visual_wrap .ql-editor .ql-code-block-container{background:#eef3f0!important;color:#20352a!important;border:1px solid #d9e5dd;border-radius:8px;font-family:ui-monospace,monospace;font-size:12px;padding:10px;white-space:pre-wrap}
.reply_visual_wrap .ql-editor a,.inbox_ticket_focus .reply_rich a{color:#147a4d!important;text-decoration:underline!important;text-underline-offset:3px}
.reply_visual_wrap .ql-editor p,.reply_visual_wrap .ql-editor li{color:inherit!important}
.reply_visual_wrap .ql-editor li{list-style:none!important}
.reply_visual_wrap .ql-toolbar .reply_visual_action{color:#148052}
.reply_visual_expanded{width:min(900px,96vw);height:85dvh;max-height:92dvh}
.reply_visual_expanded .reply_visual_wrap{display:flex;flex-direction:column;flex:1;min-height:0;border:0;border-radius:0;margin:12px}
.reply_visual_expanded .reply_visual_toolbar{flex-shrink:0}
.reply_visual_expanded .ql-container{flex:1;min-height:0!important;overflow:hidden}
.reply_visual_expanded .reply_visual_wrap .ql-editor{height:100%;min-height:0;max-height:none;overflow-y:auto}
.inbox_edit_panel .reply_visual_wrap{margin:12px 0}
.reply_rich,.inbox_ticket_focus .reply_rich p,.inbox_ticket_focus .reply_rich strong,.inbox_ticket_focus .reply_rich li{color:#20352a!important}
.reply_rich .reply_code_header{background:#eaf2ed!important;color:#435d4d!important}.reply_rich .reply_copy_code{background:transparent!important;color:#147a4d!important}
.reply_rich .reply_code pre,.reply_rich .reply_code pre code{background:#f4f7f5!important;color:#20352a!important}
@media(max-width:767px){.reply_visual_expanded{width:100%;height:92dvh}.inbox_ticket_focus .reply_visual_wrap{grid-column:1/-1;grid-row:2}.inbox_ticket_focus .inbox_reply_box:has(.reply_visual_wrap)>.inbox_reply_footer{grid-row:3;grid-column:1/-1;justify-self:end}.reply_visual_wrap .ql-editor{max-height:180px}.reply_visual_wrap .ql-toolbar button{width:29px}}
.inbox_ticket_focus .inbox_message.is-support .inbox_bubble:has(.reply_rich){background:#eef7f1!important;color:#20352a!important;border:1px solid #d2e6d9}
.inbox_ticket_focus .inbox_message.is-customer .inbox_bubble:has(.reply_rich){background:#f5f7f6!important;color:#20352a!important}
.inbox_ticket_focus .inbox_bubble .reply_rich a{color:#126a43!important;opacity:1!important}
/* Links use a top-layer dialog in every editor, never a clipped inline tooltip. */
.reply_visual_wrap .ql-tooltip{display:none!important}
.reply_link_dialog{width:min(480px,calc(100vw - 24px));max-height:calc(100dvh - 24px)}
.reply_link_fields{display:grid;gap:16px;padding:20px;overflow-y:auto;min-height:0}
.reply_link_fields label{display:grid;gap:7px;font-size:13px;font-weight:600;color:#334e3e}
.reply_link_fields input{width:100%;min-width:0;box-sizing:border-box;padding:12px;border:1px solid #cfdfd5;border-radius:9px;background:#fff;color:#20352a;font:inherit;font-size:16px}
.reply_link_fields input:focus{outline:2px solid #148052;outline-offset:2px}
.reply_link_actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px;padding-top:4px}
.reply_link_actions button{min-height:40px;padding:10px 14px;border:1px solid #dce8e2;border-radius:9px;background:#f5f9f6;color:#148052;font-size:13px;font-weight:600;cursor:pointer}
.reply_link_actions .reply_link_save{background:#148052;color:#fff;border-color:#148052}
.reply_link_actions .reply_link_remove{margin-right:auto;color:#a33b30;background:#fff}
.reply_link_actions [hidden]{display:none!important}
@media(max-width:767px){.reply_link_dialog{width:100%;max-height:90dvh}.reply_link_actions .reply_link_remove{flex-basis:100%;margin:0;text-align:left}.reply_link_fields{padding-bottom:max(20px,env(safe-area-inset-bottom))}}